Bilingual Customer Service Expert Position

Employment Type: Full Time, Permanent, Hourly

Location: Toronto

Reports to: Customer Service Manager

Joining date: Immediate

Job Schedule: General shift - Weekends (mandatory) and weekdays with 2 weekly off during the week

Salary: $17 - $18 per hour

Languages: Bilingual in French and English (oral and written). Knowing a third language is an asset, not required

 

Job Opportunity

Are you a bilingual customer service leader looking for an exciting opportunity? Our fast-paced, rapidly expanding Canadian furniture company is looking for someone like you! Wazo Furniture is seeking a driven and ambitious leader who has a minimum of 2-3 years of experience customer service and sales experience.

Responsibilities

  • Offer outstanding customer service, create engaged customers and facilitate organic growth, taking ownership of customer issues and provide thorough resolution and follow ups
  • Perform sales duties in the weekends and respond to sales and customer enquiries on phone
  • Timely and courteously respond to queries on social media (Facebook & Instagram) to build customer engagement
  • Report on buying trends, customer needs, profits etc.
  • Become a product specialist by gaining adequate knowledge of all products
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc.)
  • Provide ideas on methods of upgrading customer service to enhance productivity
  • Maintain outstanding store condition and visual merchandising standards
  • Ensuring high levels of customer satisfaction through excellent service
  • Provide customer feedback to the marketing team on a daily basis
  • Other duties as assigned

 

The Right Person:

Educational Qualification              

  • High School Diploma or equivalent

Work Experience

  • At least 2 years of selling experience in a retail environment, preferably in a furniture retail format
  • At least 2 year of customer service experience in a retail environment

Functional Competencies

  • Demonstrated experience in diffusing high stress situations and dealing with customers in a calm demeanour to offer solutions
  • Ability to analyze customer queries and complaints, by engaging with them and resolve issues within the turnaround time
  • Ability to close a sale via establishing a relationship with the customer and understanding their needs
  • Strong assertiveness and negotiation skills to make a confident correct sale and address customer grievances
  • Experience in analyzing retail metrics to and achieve monthly targets and suggest solutions to enhance business
  • Basic understanding of computers and Microsoft Excel
  • Experience of the billing process would be a plus

Behavioral Competencies             

  • Results orientation and an honor for customer satisfaction
  • Punctual, high work ethic and highly organized
  • Good communication skills, fluent in English and French
  • Enthusiastic, cheerful disposition, withstands pressure and a quick learner
  • Attention to detail
  • Team player