Sales Manager Position

Employment Type: Full Time, Permanent, Salary

Location: Toronto

Reports to: General Manager Toronto

Joining date: Immediate

Job Schedule: General shift - Weekends (mandatory) and weekdays with 2 weekly off during the week

Salary: $40,000 - $45,000 per year

 

Job Opportunity

We are seeking a Full Time Sales Manager on a permanent basis for our newly established Toronto store. Our Sales Manager will manage our store to ensure and impart a superior customer experience and there by achieving our business goals and objectives.

Responsibilities

• Managing the sales operations of the store, playing a key role in growing the business at the store
• Scheduling employees at the store to ensure staff availability for all store shifts
• Leading the store team to drive sales targets, Operating KPIs thereby ensuring a superlative customer experience and achieving store goals and objectives
• Managing, training and coaching the sales team on Wazo merchandise, tracking performance and constructive feedback, assignment of sales and delivery targets
• Tracking and reporting retail metrics – sales, conversion, buying trends and customer Experience via Google reviews etc., along with presentation to the leadership
• Collaborating with the Warehouse team to ensure timely shipping and delivery of merchandise to customers along with visual merchandising of the store
• Collaborating with the Customer Service team to ensure customer engagement, experience and enhance brand loyalty, managing escalations for timely resolutions
• Leading the execution store campaigns in collaboration with the Marketing team and the General Manager

Ensuring adherence to Wazo sales Standard Operating Procedures (SOP) and Health & Safety policies

 

The Right Person:

Educational Qualification              

• Bachelors / Masters in Business Administration with a focus on Sales & Retail Management

Work Experience

• At least 5 years of experience in a retail store format, preferably furniture retail
• At least 3 years of experience in retail store management in a managerial capacity
• At least 2 year of customer service experience in a retail environment

Functional Competencies

Essential:

• Ability to close a sale via establishing a relationship with the customer and analyzing their needs
• Strong assertiveness and negotiation skills to make a confident correct sale
• Ability to lead and motivate a team for achieving store objectives and enhance productivity
• Solid understanding of retail metrics to achieve monthly targets and suggest solutions to enhance business
• Understanding of a retail Point of Sale (POS) system and the billing process
• Experience in customer escalation management and troubleshooting
• Basic understanding of computers and Microsoft Excel

Good to Have:

• Market research skills
• Visual Merchandising experience

Behavioral Competencies             

• Results Oriented and an honor for customer delivery deadlines
• Critical thinking & Problem solving
• Taking initiative and accountability
• Punctual, high work ethic and withstands pressure
• Enthusiastic and a quick learner
• Attention to detail, safety conscious and team player