FAQ

Q. What payment method do you have? Is it safe to place an order on your site?
Yes, absolutely safe. We accept payment via Credit Card (Visa and Mastercard) and other payment methods. Payment information is encrypted and protected by an SSL certificate provided by Shopify. Credit cards will be charged upon check out in full. Payment information, including credit card information is never stored or saved by Wazo Furniture under any circumstances. Orders will be processed once the proper funds have cleared.

Q. Do I get an order confirmation?
Yes, an order confirmation email is sent to you when you place the order. If you fail to receive a confirmation after submitting your order, please contact us at sales@wazofurniture.com.

Q. How do I apply a coupon code?
When you are ready to check out, look on the right-hand side. You’ll see a blank box called “Discount”. Simply enter the coupon code into the box, and click “Apply”. If successful, your order summary will reflect the discount immediately.

Q. Do you offer volume discounts?
We offer volume discounts to trade professionals including interior designers, architects, home developers and professionals in the hospitality industries. You can contact us via yan@wazofurniture.com for special wholesale pricing and we will get back to you as soon as possible.

Q. Do you charge sales tax?
Yes, you will incur sales taxes, however, they will be calculated based on the province you are shipping your order to.

Q. Why is the colour of my product different from the image on the website?
While every effort is made to present the colours of the images as close as possible to the true colours of the actual products, there're a number of factors that could affect the colour presentation on the website.
1). The angle, lighting and other factors during the photo shooting affect how the colours appear.
2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.
3). The dye or paint or material used by the manufacturer may vary slightly from batch to batch.
4). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.

If you are unsure about a colour or feel strongly about certain colours, you may ask our sales team to send you more photos which may give you a better idea of the true colours.

Q. Are the items assembled upon arrival?
Most of our products require assembly but do not need extra tools. We do not provide this service in store. Please note it is very important to have at least 2 people, or more depending on the size, to mount the tables with their legs. As the tables vary from different weight it is necessary to have the proper help to prevent any injuries.